FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

General

I want to buy a jacket how can I make the payment?

I love a jacket, but I am unsure which size would fit me perfectly?

Can I return the jacket if I don’t like it or if it does not fit me perfectly?

None of the given sizes seems to fit me perfectly; can I have a custom fit?

How long would it take for a jacket to be received at my place?

Does Free Shipping applies to all countries?

What should I do if my order hasn't been delivered yet?

What do I do if I receive a faulty item in my order?

Why was my payment declined? What should I do?

Incorrect billing address and phone number:

Credit card limit reached:

Credit / Debit Card Number:

Credit / Debit Card Expiration date:

PayPal account out of funds:

Will my parcel be charged customs and import charges?

Can I get any type of jacket custom made? What details do I need to provide?

Are there any charges for requesting custom order, getting quotation and discussing custom order?

Can I get my jacket custom made in any type of leather?

Do you deal in fabrics other than leather for custom orders?

How does the Custom Order Work?

I am reluctant to place custom order; how can I pay for something I have not seen in actual? I am concerned about sizing, design and quality.

Sizing

Design & Quality

I received a custom order. Can I return and get a replacement?

I received a custom order. Can I return and get a refund?

How long would it take for the custom order to be delivered to me?

Free home delivery

Provide free home delivery for all product over $100

Quality Products

We ensure the product quality that is our main goal

3 Days Return

Return product within 3 days for any product you buy

Online Support

We ensure the product quality that you can trust easily